:root{--neu-bg: #eef0f5;--neu-bg-alt: #e2e6ed;--neu-text: #2c3e50;--neu-text-secondary: #7b8a9e;--neu-text-muted: #aab4bf;--neu-shadow-light: 4px 4px 10px #d0d4db, -4px -4px 10px #ffffff;--neu-shadow-lift: 2px 2px 6px #d0d4db, -2px -2px 6px #ffffff;--neu-shadow-dark: inset 3px 3px 7px #d0d4db, inset -3px -3px 7px #ffffff;--neu-shadow-hover: 5px 5px 14px #c5c9d0, -5px -5px 14px #ffffff;--neu-glass-bg: rgba(255, 255, 255, .75);--neu-glass-border: rgba(255, 255, 255, .18);--neu-radius: 10px;--neu-radius-sm: 8px;--neu-primary: #5b8dee;--neu-primary-light: #eaf1fe;--neu-success: #34c759;--neu-warning: #f0a020;--neu-danger: #ff3b30;--neu-info: #5ac8fa;--neu-accent: #af52de;--neu-sidebar-width: 220px;--neu-navbar-height: 52px}.admin-neu-body{background-color:var(--neu-bg)!important;color:var(--neu-text)!important;font-size:14px;min-height:100vh;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;-webkit-font-smoothing:antialiased}.neu-navbar{position:fixed;top:0;left:0;right:0;height:var(--neu-navbar-height);z-index:1030;background:#eef0f5d9;backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);box-shadow:0 1px 3px #0000000f;border-bottom:1px solid rgba(0,0,0,.04);display:flex;align-items:center;padding:0 20px}.neu-navbar .navbar-logo{height:34px;margin-right:10px;border-radius:6px}.neu-navbar .navbar-brand-text{font-size:16px;font-weight:700;color:var(--neu-text);text-decoration:none}.neu-mobile-menu-btn{display:none!important}.neu-navbar .navbar-nav{display:flex;align-items:center;list-style:none;margin:0 0 0 auto;padding:0;gap:2px}.neu-navbar .navbar-nav>li>a{display:flex;align-items:center;gap:6px;padding:6px 14px;color:var(--neu-text-secondary);text-decoration:none;border-radius:var(--neu-radius-sm);transition:all .2s;font-size:13px;font-weight:500}.neu-navbar .navbar-nav>li>a:hover,.neu-navbar .navbar-nav>li.active>a{background:#0000000a;color:var(--neu-text)}.neu-navbar .navbar-nav>li>a .fa{font-size:14px}.neu-user-dropdown{padding:3px 8px 3px 3px!important}.neu-avatar{width:32px;height:32px;border-radius:50%;object-fit:cover;box-shadow:0 1px 4px #00000014}.neu-sidebar{width:var(--neu-sidebar-width);flex-shrink:0;padding:16px 10px;position:fixed;top:var(--neu-navbar-height);left:0;bottom:0;overflow-y:auto;z-index:1020;background:var(--neu-bg);border-right:1px solid rgba(0,0,0,.04)}.neu-sidebar::-webkit-scrollbar{width:4px}.neu-sidebar::-webkit-scrollbar-thumb{background:#d0d4db;border-radius:4px}.neu-sidebar .panel{background:transparent;margin-bottom:8px}.neu-sidebar .panel-heading{padding:10px 14px;font-weight:600;font-size:12.5px;color:var(--neu-text-muted);text-transform:uppercase;letter-spacing:.5px;cursor:pointer;display:flex;align-items:center;justify-content:space-between;-webkit-user-select:none;user-select:none}.neu-sidebar .list-group{list-style:none;padding:0 4px;margin:0;display:flex;flex-direction:column;gap:2px}.neu-sidebar .list-group-item{display:flex;align-items:center;gap:10px;padding:9px 14px;color:var(--neu-text-secondary);text-decoration:none;background:transparent;border-radius:var(--neu-radius-sm);transition:all .15s ease;font-size:13px;cursor:pointer;border:none;font-weight:450}.neu-sidebar .list-group-item:hover{background:#00000008;color:var(--neu-text)}.neu-sidebar .list-group-item.active{background:var(--neu-primary-light);color:var(--neu-primary);font-weight:600;box-shadow:inset 2px 0 0 var(--neu-primary)}.neu-sidebar .list-group-item .fa{width:18px;text-align:center;font-size:14px;color:var(--neu-text-muted)}.neu-sidebar .list-group-item.active .fa{color:var(--neu-primary)}.neu-sidebar .list-group-item .arrow{margin-left:auto;font-size:10px;transition:transform .2s;color:var(--neu-text-muted)}.neu-sidebar .list-group-item .arrow.open{transform:rotate(90deg)}.neu-sidebar .sub-menu{list-style:none;padding:0;margin:2px 0 2px 20px;display:flex;flex-direction:column;gap:1px}.neu-sidebar .sub-menu .list-group-item{font-size:12.5px;padding:7px 14px 7px 32px}.neu-main{flex:1;margin-left:var(--neu-sidebar-width);padding:24px 28px 60px;min-height:100vh}.neu-panel{background:#fff;border-radius:var(--neu-radius);overflow:hidden;margin-bottom:16px;box-shadow:0 1px 3px #0000000a,0 1px 2px #00000008;border:1px solid rgba(0,0,0,.04)}.neu-panel-header{padding:14px 20px;font-weight:600;font-size:14px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid rgba(0,0,0,.04);background:#eef0f54d;color:var(--neu-text)}.neu-panel-body{padding:20px}.neu-panel-footer{padding:12px 20px;border-top:1px solid rgba(0,0,0,.04);background:#eef0f533}.neu-input{background:#fff!important;border:1px solid #e2e6ed!important;border-radius:var(--neu-radius-sm)!important;padding:9px 14px!important;color:var(--neu-text)!important;font-size:14px;outline:none!important;width:100%;transition:all .2s;box-shadow:0 1px 2px #00000005}.neu-input:focus{border-color:var(--neu-primary)!important;box-shadow:0 0 0 3px #5b8dee1f!important}.neu-input::placeholder{color:var(--neu-text-muted)}.neu-input-group{display:flex;border-radius:var(--neu-radius-sm);overflow:hidden;border:1px solid #e2e6ed;background:#fff}.neu-input-addon{background:#f5f6fa;padding:9px 14px;display:flex;align-items:center;color:var(--neu-text-secondary);font-size:13px;white-space:nowrap;border-right:1px solid #e2e6ed}.neu-input-group .neu-input{border:none!important;box-shadow:none!important;border-radius:0!important}.neu-select{background:#fff!important;border:1px solid #e2e6ed!important;border-radius:var(--neu-radius-sm)!important;padding:9px 14px!important;color:var(--neu-text)!important;font-size:14px;outline:none!important;width:100%;cursor:pointer;transition:all .2s;box-shadow:0 1px 2px #00000005;-webkit-appearance:auto;-moz-appearance:auto;appearance:auto}.neu-select:focus{border-color:var(--neu-primary)!important;box-shadow:0 0 0 3px #5b8dee1f!important}.neu-select-sm{width:auto;min-width:120px;padding:6px 28px 6px 12px!important;font-size:13px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6'%3E%3Cpath d='M0 0l5 6 5-6z' fill='%237b8a9e'/%3E%3C/svg%3E")!important;background-repeat:no-repeat!important;background-position:right 10px center!important;-webkit-appearance:none;-moz-appearance:none;appearance:none}.neu-textarea{background:#fff!important;border:1px solid #e2e6ed!important;border-radius:var(--neu-radius-sm)!important;padding:9px 14px!important;color:var(--neu-text)!important;font-size:14px;outline:none!important;width:100%;resize:vertical;transition:all .2s;box-shadow:0 1px 2px #00000005}.neu-textarea:focus{border-color:var(--neu-primary)!important;box-shadow:0 0 0 3px #5b8dee1f!important}.neu-btn{background:#fff!important;border:1px solid #e2e6ed!important;border-radius:var(--neu-radius-sm)!important;padding:8px 18px!important;color:var(--neu-text)!important;font-size:14px;cursor:pointer;transition:all .15s ease!important;display:inline-flex;align-items:center;justify-content:center;gap:6px;text-decoration:none;font-weight:500;box-shadow:0 1px 2px #00000008}.neu-btn:hover{border-color:#c8ccd4!important;background:#fafbfc!important;box-shadow:0 2px 6px #0000000f!important}.neu-btn:active{background:#f0f1f4!important;box-shadow:inset 0 1px 2px #0000000a!important}.neu-btn-primary{background:var(--neu-primary)!important;border-color:var(--neu-primary)!important;color:#fff!important;box-shadow:0 1px 3px #5b8dee40!important}.neu-btn-primary:hover{background:#4a7de0!important;border-color:#4a7de0!important;box-shadow:0 3px 8px #5b8dee59!important;color:#fff!important}.neu-btn-success{background:var(--neu-success)!important;border-color:var(--neu-success)!important;color:#fff!important;box-shadow:0 1px 3px #34c75940!important}.neu-btn-success:hover{background:#2db84f!important;box-shadow:0 3px 8px #34c75959!important;color:#fff!important}.neu-btn-danger{background:var(--neu-danger)!important;border-color:var(--neu-danger)!important;color:#fff!important;box-shadow:0 1px 3px #ff3b3040!important}.neu-btn-danger:hover{background:#e0352b!important;box-shadow:0 3px 8px #ff3b3059!important;color:#fff!important}.neu-btn-warning{background:var(--neu-warning)!important;border-color:var(--neu-warning)!important;color:#fff!important;box-shadow:0 1px 3px #f0a02040!important}.neu-btn-warning:hover{background:#e09418!important;box-shadow:0 3px 8px #f0a02059!important;color:#fff!important}.neu-btn-sm{padding:4px 10px!important;font-size:12px!important;gap:4px}.neu-btn-block{width:100%;justify-content:center}.neu-alert{background:#fff;border:1px solid #e2e6ed;border-radius:var(--neu-radius-sm);padding:12px 16px;margin-bottom:12px;font-size:13px;display:flex;align-items:center;gap:8px}.neu-alert-info{border-left:3px solid var(--neu-primary);background:var(--neu-primary-light)}.neu-alert-success{border-left:3px solid var(--neu-success);background:#34c7590f}.neu-alert-danger{border-left:3px solid var(--neu-danger);background:#ff3b300d}.neu-alert-warning{border-left:3px solid var(--neu-warning);background:#f0a0200f}.neu-table{width:100%;border-collapse:collapse}.neu-table th,.neu-table td{padding:10px 14px;border:none;font-size:13px;border-bottom:1px solid #f0f1f4}.neu-table th{font-weight:600;color:var(--neu-text-secondary);font-size:12px;text-transform:uppercase;letter-spacing:.3px;background:#eef0f566;border-bottom:1px solid #e2e6ed}.neu-table tr:hover td{background:#eef0f54d}.neu-table-wrapper{border:1px solid #e2e6ed;border-radius:var(--neu-radius-sm);overflow:hidden}.neu-pagination{display:flex;gap:4px;justify-content:center;margin-top:20px}.neu-pagination button,.neu-pagination span{padding:6px 12px;background:#fff;border:1px solid #e2e6ed;border-radius:var(--neu-radius-sm);color:var(--neu-text);cursor:pointer;font-size:13px;transition:all .15s}.neu-pagination button:hover{border-color:#c8ccd4;background:#fafbfc}.neu-pagination button.active{background:var(--neu-primary);border-color:var(--neu-primary);color:#fff}.neu-badge{display:inline-flex;align-items:center;padding:2px 10px;border-radius:20px;font-size:11px;font-weight:600;background:#f5f6fa;color:var(--neu-text-secondary);border:1px solid #e2e6ed;letter-spacing:.2px}.neu-badge-success{color:#1a8a3a;background:#34c75914;border-color:#34c75933}.neu-badge-danger{color:#cc2f26;background:#ff3b300f;border-color:#ff3b3026}.neu-badge-warning{color:#b87a10;background:#f0a02014;border-color:#f0a02033}.neu-badge-primary{color:#3d73d6;background:var(--neu-primary-light);border-color:#5b8dee33}.neu-badge-info{color:#0a84c1;background:#5ac8fa14;border-color:#5ac8fa33}.neu-badge-secondary{color:var(--neu-text-muted);background:#f5f6fa}.neu-divider{border:none;height:1px;background:linear-gradient(90deg,transparent,#e2e6ed,transparent);margin:16px 0}.neu-img{border-radius:var(--neu-radius-sm)!important;box-shadow:0 1px 4px #0000000f!important}.neu-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000059;z-index:1050;display:flex;align-items:center;justify-content:center;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.neu-modal{background:#fff;border-radius:var(--neu-radius);box-shadow:0 8px 30px 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.15s;margin-bottom:-1px}.neu-tab:hover{color:var(--neu-text);background:#00000005}.neu-tab-active{color:var(--neu-primary);border-bottom-color:var(--neu-primary);font-weight:600}.neu-breadcrumb{display:flex;gap:8px;font-size:13px;padding:8px 0;margin-bottom:20px;color:var(--neu-text-muted)}.neu-breadcrumb li{display:flex;align-items:center;gap:8px}.neu-breadcrumb li a{color:var(--neu-primary);text-decoration:none}.neu-breadcrumb li a:hover{text-decoration:underline}.neu-breadcrumb li.active{color:var(--neu-text-secondary)}.neu-breadcrumb li+li:before{content:"/";color:var(--neu-text-muted)}.admin-filters{display:flex;gap:10px;flex-wrap:wrap;align-items:center}@media (max-width: 768px){.neu-navbar{padding:0 10px}.neu-navbar .navbar-logo{width:28px;height:28px}.neu-navbar .navbar-brand-text,.neu-navbar .navbar-nav>li>a span.nav-label{display:none}.neu-navbar .navbar-nav>li>a{padding:6px 8px;font-size:13px}.neu-navbar .neu-user-dropdown{padding:2px 4px!important;font-size:11px;gap:2px}.neu-navbar .neu-avatar{width:26px;height:26px}.neu-navbar .neu-user-dropdown span{white-space:nowrap!important;display:inline-block!important}.neu-mobile-menu-btn{display:inline-flex!important;align-items:center;justify-content:center}.neu-sidebar{position:fixed;top:var(--neu-navbar-height);left:0;width:260px;height:calc(100vh - var(--neu-navbar-height));z-index:1050;overflow-y:auto;box-shadow:4px 0 20px #00000026;transform:translate(-100%);transition:transform .3s ease;display:block;border-right:1px solid rgba(0,0,0,.06);background:var(--neu-bg);padding:12px 10px}.neu-sidebar.open{transform:translate(0)}.neu-main{margin-left:0;padding:10px}.neu-panel{margin-bottom:10px}.neu-panel-body{padding:10px!important}.neu-panel-heading{padding:8px 10px!important;font-size:14px}.neu-table{font-size:12px}.neu-table td,.neu-table th{white-space:nowrap;padding:6px 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#1a3a6b;--primary-500: #1e4d8c;--primary-400: #2563eb;--primary-300: #3b82f6;--primary-200: #60a5fa;--primary-100: #93c5fd;--primary-50: #eff6ff;--accent: #06b6d4;--accent-dark: #0891b2;--accent-light: #22d3ee;--warm: #f59e0b;--warm-dark: #d97706;--success: #10b981;--success-bg: #d1fae5;--warning: #f59e0b;--warning-bg: #fef3c7;--danger: #ef4444;--danger-bg: #fee2e2;--info: #3b82f6;--info-bg: #dbeafe;--white: #ffffff;--bg: #f0f4f8;--bg-card: #ffffff;--bg-dark: #0f172a;--bg-section: #f8fafc;--text-primary: #0f172a;--text-secondary: #475569;--text-tertiary: #94a3b8;--text-light: #cbd5e1;--border: #e2e8f0;--border-light: #f1f5f9;--container-max: 1200px;--radius-sm: 6px;--radius: 10px;--radius-lg: 16px;--radius-xl: 24px;--radius-full: 9999px;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .05);--shadow: 0 1px 3px rgba(0, 0, 0, .08), 0 1px 2px rgba(0, 0, 0, .04);--shadow-md: 0 4px 6px rgba(0, 0, 0, .07), 0 2px 4px rgba(0, 0, 0, .04);--shadow-lg: 0 10px 25px rgba(0, 0, 0, .1), 0 4px 10px rgba(0, 0, 0, .05);--shadow-xl: 0 20px 40px rgba(0, 0, 0, .12), 0 8px 16px rgba(0, 0, 0, .06);--shadow-glow: 0 0 20px rgba(37, 99, 235, .3);--font: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Noto Sans SC", sans-serif;--transition-fast: .2s cubic-bezier(.4, 0, .2, 1);--transition: .3s cubic-bezier(.4, 0, .2, 1);--transition-slow: .5s cubic-bezier(.4, 0, .2, 1);--z-header: 100;--z-overlay: 200;--z-modal: 300;--z-chat: 400;--z-tooltip: 500}*,*:before,*:after{margin:0;padding:0;box-sizing:border-box}html{font-size:16px;scroll-behavior:smooth;-webkit-text-size-adjust:100%}body{font-family:var(--font);color:var(--text-primary);background:var(--bg);line-height:1.7;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;overflow-x:hidden;min-height:100vh}a{color:var(--primary-400);text-decoration:none;transition:color var(--transition-fast)}a:hover{color:var(--primary-300)}img{max-width:100%;height:auto;display:block}h1,h2,h3,h4,h5,h6{line-height:1.3;font-weight:700;color:var(--text-primary)}.container{max-width:var(--container-max);margin:0 auto;padding:0 24px}@keyframes gradientShift{0%{background-position:0% 50%}25%{background-position:100% 0%}50%{background-position:100% 100%}75%{background-position:0% 100%}to{background-position:0% 50%}}@keyframes float1{0%,to{transform:translateY(0) rotate(0)}33%{transform:translateY(-20px) rotate(3deg)}66%{transform:translateY(10px) rotate(-2deg)}}@keyframes float2{0%,to{transform:translateY(0) rotate(0)}50%{transform:translateY(-30px) rotate(-5deg)}}@keyframes float3{0%,to{transform:translate(0) scale(1)}50%{transform:translate(15px,-15px) scale(1.05)}}@keyframes pulseGlow{0%,to{opacity:.4;transform:scale(1)}50%{opacity:.8;transform:scale(1.05)}}@keyframes fadeInUp{0%{opacity:0;transform:translateY(30px)}to{opacity:1;transform:translateY(0)}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes countPulse{0%{transform:scale(1)}50%{transform:scale(1.08)}to{transform:scale(1)}}@keyframes shimmer{0%{background-position:-200% center}to{background-position:200% center}}@keyframes spin{to{transform:rotate(360deg)}}.hero-section{position:relative;left:50%;margin-left:-50vw;width:100vw;min-height:45vh;display:flex;align-items:center;justify-content:center;overflow:hidden;background:linear-gradient(135deg,#0a1628,#0f1f3d,#152d5a 30%,#1a3a6b,#1e4d8c 70%,#152d5a,#0f1f3d);background-size:400% 400%;animation:gradientShift 15s ease infinite;z-index:1}.hero-section:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background-image:radial-gradient(circle at 20% 50%,rgba(59,130,246,.08) 0%,transparent 50%),radial-gradient(circle at 80% 20%,rgba(6,182,212,.06) 0%,transparent 50%),radial-gradient(circle at 50% 80%,rgba(245,158,11,.04) 0%,transparent 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10px;border-radius:999px;white-space:nowrap}.msg-tag.general{background:#f1f5f9;color:#64748b}.msg-tag.feedback{background:#d1fae5;color:#065f46}.msg-tag.suggestion{background:#dbeafe;color:#1d4ed8}.msg-tag.consultation{background:#fef3c7;color:#92400e}.msg-tag.complaint{background:#fee2e2;color:#991b1b}.msg-reply-box{margin-top:12px;padding:12px;background:#f8fafc;border-radius:var(--radius);border-left:3px solid var(--primary-400)}.msg-reply-label{font-size:12px;color:var(--text-tertiary);margin-bottom:4px}.msg-reply-text{font-size:13px;color:var(--text-secondary);line-height:1.6}.msg-form-section{border-radius:var(--radius);box-shadow:var(--shadow-sm);background:var(--white);padding:24px;margin-bottom:24px}.msg-pagination{display:flex;justify-content:center;align-items:center;gap:12px;margin-top:32px}.msg-page-info{padding:6px 16px;font-size:14px;color:var(--text-secondary);background:var(--white);border-radius:var(--radius);box-shadow:var(--shadow-sm)}@media (max-width: 768px){.msg-tab-btn{padding:10px 18px;font-size:14px}.msg-item{padding:16px;gap:12px}.msg-author-row{gap:8px}.msg-avatar{width:30px;height:30px;font-size:13px}.msg-author-name,.msg-body{font-size:13px}.msg-tag{font-size:11px;padding:2px 8px}.msg-form-section{padding:16px}.msg-pagination{gap:8px}.msg-page-info{padding:4px 12px;font-size:13px}}@media (max-width: 480px){.msg-tab-btn{padding:8px 14px;font-size:13px}.msg-item{flex-direction:column;padding:14px;gap:8px}.msg-tag{align-self:flex-start}.msg-avatar{width:28px;height:28px;font-size:12px}.msg-form-section{padding:14px}}